1. Introduction
At RADMAR, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our refund and return policies are here to help.
2. Eligible Products for Return and Refund
We accept returns and offer refunds under the following conditions:
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The product must be in its original condition, unused, and in the same condition that you received it.
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The product must be in its original packaging.
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The return and refund request must be made within 30 days of receiving the product.
3. Non-Eligible Products for Return and Refund
We do not accept returns or offer refunds in the following cases:
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Customized products that do not have manufacturing defects.
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Discounted or sale products.
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Products damaged due to misuse or incorrect handling.
4. Return and Refund Procedure
To initiate a return and request a refund, follow these steps:
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Contact Us: Send an email to our customer service team at radmar.shop/contact or email us at contact@radmar.shop, including your order number and the reason for the return.
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Approval: You will receive a confirmation email with instructions on how to proceed with the return.
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Packaging and Shipping: Securely pack the product in its original packaging and include a copy of the invoice. Send the package to the address provided in the confirmation email.
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Refund: Once we receive and inspect the returned product, we will process the refund to your original payment method. Please note that shipping costs are non-refundable.
5. Product Exchanges
We offer product exchanges under the following circumstances:
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If you received a defective or damaged product.
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If you wish to exchange the product for a different size or color (subject to availability).
To request an exchange, follow the same procedure as for returns and specify that you wish to exchange the product. If the requested product is not available, you will be offered a refund or an alternative option.
6. Return Shipping Costs
The customer is responsible for the return shipping costs, except in cases of defective products or errors in the order made by RADMAR.
7. Refund Processing Time
Once we receive your return, we will inspect the product and notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment service provider.
8. Contact
For any questions or additional assistance regarding our Refund and Return Policy, please contact us through our contact form at radmar.shop/contact or email us at contact@radmar.shop.